Whether you’re a private wine collector or a large company intending to ship beverages across the country, there are wine shipping companies that make the cut, and ones that don’t. You need to exercise extreme caution when choosing who you trust with your finest wines. Using a few simple expectations and tactics to find the best customer service possible will ensure that your precious wines will receive the utmost care in transit.
1. Reliable Storage
The number one thing to remember when it comes to wine shipping companies is that your choice of vendor will directly impact your sales. In other words, your customers will be able to tell if you’ve chosen a shoddy provider of transportation or storage services. Forbes reports the numerous ways in which wine enthusiasts can tell if the wine has been stored improperly, including obvious indicators such as a stubborn cork or flat wine.
2. Building a Relationship
Any customer service representative you speak to should offer the best care possible. The best way to test a company is to give them a call with a real query. See if they can answer, and reply to your issue in a timely manner. Try giving a call about a very specific order you wish to ship, or a product that requires extra attention. The best companies offer premier attention when it comes to their clients, and you should expect nothing less. If you have a last minute shipment that you need to deal with, the only thing you should expect when you call your transportation company is courtesy and helpfulness. Anything else isn’t worth your time or money.
3. Round the Clock Customization
A great feature that most companies offer nowadays is round the clock customer service. Given that these days, the world is 24 hours and after hours need not apply to business dealings, you should expect that your transportation company will be available to deal with any situation at any given time. In other words, if you’re up, they should be up. No matter how much you plan or how well you manage operations, sometimes there’s a last minute job, and they should be ready. This is one of the number one tests of reliability when it comes to customer service.
Customer service never goes out of style, and given that enough transportation companies today are on the Internet, you shouldn’t settle for anything less than the best. Don’t trust your wine with any company except one that’s proven itself worthy, and always remember that regardless of the situation, your experience with a vendor should always be stellar.
