Choosing the Appropriate Business Phone Systems

by | Jan 27, 2016 | Call Center

Technology has come a long way in providing communication tools for individuals, and Business Phone Systems are no exception. There are three primary choices available to today’s business. They are the virtual service that depends mainly on individual employee cell or home phones, VoIP, or Voice Over Internet Protocol, which, as the name implies, uses the existing Internet connection of a company, and the landline phone service.

The virtual service has the advantage of supporting a mobile workforce relatively inexpensively. Calls to employees are being forwarded to them from a central business phone. These systems are easy to use and set up and take little technical know-how while providing phone features that are professional and would not normally be found within cell or home phones. Though employees have to deal with the costs of using their own phones, many companies will compensate them for such usage. So, they provide an excellent solution for small businesses whose workers travel extensively or frequently work from home.

VoIP Business Phone Systems use a company’s existing Internet connection and gives superior features and performance often associated with larger companies. They are not difficult to establish or maintain and are not as expensive as the landline. A company also has the flexibility of maintaining this system itself or leasing the required hardware which would be stored off-site in the cloud. The negative aspect of this system is that it is dependent on a connection to the Internet. If that goes down, so does the phone system. Small businesses looking for a system that has sophisticated performance and is reasonably priced are the most likely candidates.

The landline service is provided by the traditional phone company. The reliability of this system is well established and, while it offers all the features any business might require, maintenance is not cheap. Most often, large companies will opt for this choice because of the costs involved and the necessary personnel required to run and maintain it.

All three of these solutions allow a business to display a professional demeanor with voicemail, call forwarding, conference calling, and other features available. Therefore, budget, staffing, reliability, user friendliness, technical support availability, and having existing infrastructure in place will be the key factors to consider when making this decision. Visit Website for more information.

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