You have decided that you need international courier services in India, so now you need to find the right courier. These couriers will send your packages wherever they need to go. Because it is international, you can ship from India anywhere in the world. Therefore, consider services that offer reliable service, professionalism and good customer service.
Reliable
If you schedule a pickup at 10 a.m., you want the courier there at 10 a.m. to pick it up. This is called reliability, and it goes for pickup and drop-off services. The international courier is likely to offer an estimated time of arrival for your package, so you have an idea of when it will be received and can make plans accordingly. If that time passes, the parcel is considered late.
While a late package can show unreliability, you need to consider what procedure was done when the courier knew the package was going to be late. In most cases, courier services will email, text or call you to let you know that the package will be late and for what reason. This can be weather problems, vehicle problems and more. If this is the first or second time, you may not want to worry, though if this happens each time you need to ship something, you may want to find a new courier in India.
Professionalism
While it is unlikely you will be able to visit the courier specifically, you can still see how professional they are through their website, forms and through the telephone or email. When you contact the international courier, they should be professional-sounding. If through email, the courier should write in complete sentences with proper grammar and spelling. If through the phone, the courier should have a pleasant voice and speak loud enough to hear without yelling.
Customer Service
Consider the customer service support you receive when selecting an international courier in India. While you hope never to need their services, it is important to note if they will be able and willing to provide you with the answers you need. Consider asking many questions before making your decision and ask questions whenever they arise.
Staff should be knowledgeable about their products or services, so ensure that they can answer questions such as, “Which shipping companies do you primarily work with?” and “Provide me with the number of countries you can you ship to?”
International courier services in India should have great customer service and be reliable, so consider Fastway Worldwide Express India.
