The simple word ‘crisis’ can make some people feel anxious. After all, crisis means that there is some type of imminent threat. However, when it comes to the workplace and having to deal with other employees and customers, being able to stay calm and handle the situation is essential. This is where crisis intervention training can come in as an invaluable resource for your workers.
The key to putting a cap on anxiety is to control your brain, which can be accomplished by using active rest, and using your brain how it has been designed to be used.
The first step in this process, which any crisis intervention training will teach, is that in order to calm others in a crisis situation, you must first calm your own anxiety, which will allow your brain to work properly. Active rest techniques such as deep breathing and counting are ideal for this.
The next thing you should do is determine if the crisis you are facing is threatening to your life, your career, or another person’s life, health or well-being. When you become overwhelmed, many people believe that the crisis is extremely critical until they are able to slow down and really think about the situation.
Another strategy that is taught when you utilise crisis training courses is how to use social connects for help. Talking with others in the same situation will help you think of solutions that you may have never thought of before. It has been proven that social support is essential for proper emotional release. If you are dealing with a difficult customer, or co-worker, calling on your manager, or other person that has been in your situation in the past can be extremely beneficial. You will have support, and be able to calm the anxiety you are feeling.
Anxiety is a normal part of life. It is something that everyone has to deal with on a regular basis; however, when you have tools to handle it, you will be able to control it and handle the situation that you are facing. In the workplace there are a number of training tools at your disposal, which will help prepare you, as well as your team, for anxiety causing situation. No matter the size of your business, or the industry you operate in, having the proper skills and ability to handle anxiety laden situations is invaluable.
For more information regarding crisis intervention for dealing with anxiety, visit the Conflict Resolution Training & Consulting website.
