There is a wide range of industries operating in different locations around the world with a dependence on satellite internet. These companies may need mobile solutions in remote areas of less developed countries, on the oceans and seas, as well as for connectivity for mobile communication needs.
Regardless of the specific industry or type of company requiring satellite internet connectivity, choosing the best possible option from available satellite service providers will be critical. Knowing what is needed from machine to machine communication, VoIP phone operation, broad or narrowband data transmission or high levels of mobility, avoiding common mistakes in selecting a provider will be essential.
Global Experience, Networks, and Solutions
All satellite service providers rely on access to specific satellites to be able to transmit data from a base to a mobile or deployed system. This may be through VSAT or global satellite internet, but it has to be dependable, reliable and trusted.
It is not uncommon for a satellite provider to indicate they are a global service company, only to have challenges in establishing a connection that is reliable and has high levels of uptime. Asking specifically about past experience where the satellite service is required is an important initial question to ask.
Not Considering the Service Provided
The levels of service provided to customers through all satellite service providers will have differences. Some companies offer live, on-site support to address issues around the clock and every day of the year. Other companies offer tech support during business hours and through call-in centers, which will require working your way up through the Tiers to finally talk to an engineer or technician with the answer to the problem.
Always take the time to consider how the service provider monitors their networks. Top companies will have 24/7/365 monitoring and support for their infrastructure, which in turn translates into top uptime ratings, even in the most challenging and remote locations.
